Frequently Asked Questions
What states can I access virtual eating disorder programs?
Walden offers virtual partial hospitalization and intensive outpatient virtual treatment for patients residing in Connecticut, Florida, Georgia, Massachusetts, New Hampshire, New York, Road Island, and Vermont. Walden offers only intensive outpatient virtual treatment for patients residing in Alabama, Louisiana, and Maine. We offer Rainbow Road intensive outpatient virtual treatment for adults in the LGBTQ+ community who reside in Minnesota.
Where do I go for my evaluation?
Your evaluation will take place via Zoom. If you have questions regarding the admissions process, please feel free to contact Walden’s main admissions office at 888-305-2997.
How long will the evaluation process take?
The clinical evaluation typically takes 60 to 90 minutes. The clinical evaluation includes a review of lab findings, an intake interview and a clinical assessment. Clinicians conduct the clinical evaluation. After your evaluation and receipt of your lab results, a clinical recommendation will be made.
The clinician will call your insurance company for authorization of care at the level recommended by the evaluation team. At this time, the clinician may also contact your outpatient providers.
Is my insurance going to pay?
Your insurance company will be contacted for an authorization of care.
When you first contact Walden Behavioral Care to schedule an appointment for an evaluation, we will ask for your insurance information so we can contact your insurance company and verify your benefits at the time of your evaluation. Please email a copy of your insurance card to firstname.lastname@example.org
We will advocate for authorization of an appropriate level of care based on your evaluation. Once we discuss your case with your insurance company, we will inform you of their decision. We encourage you to contact your insurance company in advance of your evaluation to educate yourself about your insurance benefits.
Even if you are fully covered, co-payments and deductibles will be required upon admission.
For additional information, visit our insurance coverage section.
What happens if I do not want to use my insurance or if I don’t have insurance?
For those individuals who choose not to use their insurance, and for those who do not have insurance coverage, we accept self-pay. Should you elect to use this option of payment, we will put you in contact with our billing office the day of your evaluation (or earlier, if you would like to speak with billing in advance). You may reach the billing department at 888-509-2704.
Where should I get labs drawn and is the cost of labs included in the evaluation?
We strongly recommend that you get your labs drawn 48- 24 hours prior to your evaluation, through Quest Diagnostics, your primary care physician, or a hospital. Our Welcome Center will send an order to your preferred provider when you schedule your evaluation. Having lab results prior to evaluation shortens the wait time for determining your level of care. If your primary care physician or other provider completes your labs they can fax the results to 781-827-3874.
**Please be aware that the cost of your labs is not included in the cost of the evaluation. Depending on your insurance, the coverage of tests may vary depending on if they are completed through your primary care physician or an independent lab. If you have questions about your coverage and potential cost, please contact your insurer and the office completing your lab work.
What should I bring with me in case I am admitted for inpatient eating disorder treatment after the evaluation?
Please bring a list of any medications you are taking and the medications themselves, as well as your insurance card and a form of identification. We ask that you limit your total belongings to what will fit in one medium suitcase. Items not approved will be sent home. Please bring appropriate, comfortable clothing. Upon admission, a staff member will respectfully search your belongings and any items deemed inappropriate will be removed and either sent home or kept by staff. Click here for a complete list.
What should I bring with me in case I am admitted to the residential eating disorder treatment program after the evaluation?
Please bring your medications, health insurance and prescription card, a valid form of identification (driver’s license), contact information for your current providers and a credit card for medication, copays and personal items. Click here for a complete list.
What should I bring with me if I am admitted to the Partial Hospitalization Program?
On your first day of treatment, please bring contact information for your outpatient providers. Also please bring breakfast and lunch. Snacks, beverages and supplemental exchanges will be provided. Feel free to bring a book, knitting, journal or other items for your enjoyment. A staff member will meet with you when you arrive and present a full orientation to the program as well as answer any questions you may have.
What should I bring with me if I am admitted to the Adult Intensive Outpatient Program?
Please bring contact information for your outpatient providers. Also please bring your dinner. Beverages and supplemental exchanges will be provided. A staff member will meet with you when you arrive and present a full orientation to the program and answer any questions you may have.
Will my family be involved in my treatment?
We strongly encourage family involvement in treatment. Your team will be assigned to you within 24 hours of admission, and your case manager will typically call your family to schedule a family meeting within 48 hours of admission. For adult patients, family involvement depends on whether or not you consent to their involvement in your treatment.
Will my outpatient treatment team be involved?
Your therapist/case manager will communicate with your outpatient treatment team before treatment begins to discuss the goals for treatment. They will consult during treatment to discuss your progress and at discharge.
If I am being treated on the inpatient unit or in the residential program, can I have visitors?
Due to the COVID-19 pandemic, visitation is limited at this time. We are constantly monitoring local infection rates and adjust our visitation policy to accommodate visitation while also keeping our patients and staff safe. Please contact the Admissions Department for up-to-date visitation policy.
Who can come visit?
Visitation Policy: It is the policy of Walden Behavioral Care to promote patient-centered care while maintaining appropriate therapeutic activity and without compromising the safety of patients, staff and visitors. Walden Behavioral Care is committed to ensuring that all visitors enjoy full and equal visitation privileges consistent with patient preferences and will not restrict, limit, or deny visitation privileges on the basis of race, color, national origin, religion, sex, gender identity, gender expression, sexual orientation or disability.
Visitation Policy Purpose: To support patient success by allowing visitation from individuals with whom they have designated which can include but is not limited to, spouses, domestic/life partners (including same-sex domestic/life partners), family members and friends.
What can visitors bring?
Please click here to see a complete list of what you, your friends and family can and can’t bring into the inpatient and residential treatment settings. After reviewing the list, if you have further questions, please contact your program’s location directly.
All visitors are required to be vaccinated against the COVID-19 virus and should bring proof of vaccination to their visit. All visitors are required to wear a mask while on Walden property.
Who is included in my treatment team?
The treatment team depends on the level of care at which you are being treated. At the inpatient and residential levels of care, the primary treatment team will include a psychiatrist, doctor/nurse practitioner, nurses, a therapist, a dietitian and mental health counselors. At the partial hospitalization level of care, the primary treatment team includes a therapist, a dietitian, a nurse practitioner and mental health counselors. At the intensive outpatient level of care, the primary treatment team includes a therapist and mental health counselors.