For Patients

Deciding to seek treatment for your eating disorder can be a challenging decision, but the process of reaching out for help shouldn’t be. At Walden, our admissions process is designed to make you feel comfortable as you seek help for your eating disorder and our Welcome Center team is available to answer any questions you may have along the way. They can be reached at 888-305-2997.

Admissions Process

Our admissions process begins with a phone intake with our Welcome Center team.  A referral from your provider is not required. Please call 888-305-2997  to get started.

The intake coordinator will collect demographic, insurance and clinical information. You should expect the call to last about 15 minutes.

After the initial intake assessment, the Welcome Center staff will schedule a virtual clinical evaluation with a Walden clinician for you or your family member. Evaluations can be conducted by phone or secure Zoom telehealth meeting.

You must have laboratory tests no sooner than one week before your clinical evaluation. Results can be faxed to 781-827-3874.

Patient Portal

After you schedule your evaluation, you will receive an invitation to join Walden’s patient portal. Please activate your account within 48 hours. Your patient portal will contain vital information including preadmission medical forms and links to join your Zoom telehealth evaluation.

Clinical Evaluation

The clinical evaluation process typically takes 60 to 90 minutes.

• Initial review of all intake information.
• A level of care assessment with a therapist or nurse.
• A psychiatric assessment.
• An in-depth review of clinical information, including laboratory results and the clinical evaluation.

Based on the results, a recommendation will be made as to the appropriate treatment program you or your family member should enter. After the recommendation has been made, the admission’s clinician will call the insurance company for approval of the recommended treatment. The clinician will also advise family members of the team’s recommendation and the status of the insurance approval

Treatment

The members of your treatment team will be dependent on the level of care you are being treated at within Walden. At the inpatient and residential levels of care, the primary treatment team will include a psychiatrist, doctor/nurse practitioner, nurses, a therapist, a dietitian and mental health counselors. At the partial hospitalization level of care, the primary treatment team includes a therapist, a dietitian, a nurse practitioner and mental health counselors. At the intensive outpatient level of care, the primary treatment team includes a therapist and mental health counselors.

Discharge Planning

From the moment you begin your treatment journey at Walden, you will be assigned a therapist who will communicate with your outside providers before, during and at discharge.

Helpful Resources

If you are entering Walden’s inpatient or residential eating disorder programs, we encourage you to visit the What to Bring/What Not to Bring page for guidance.

Regardless of level of care, you may still have questions regarding the admissions, treatment or discharge process. We put together a Frequently Asked Questions page and hope it will alleviate any concerns you have. If you still have questions after looking over the FAQs, please feel free to contact our admissions department at 888-305-2997.