Admissions
Admissions Process
Walden’s admissions process begins with a phone intake with our Welcome Center team. A referral from your provider is not required. Please call 888-305-2997 to get started.
The intake coordinator will collect demographic, insurance and clinical information. You should expect the call to last about 15 minutes.
After the initial intake assessment, the Welcome Center staff will schedule a virtual clinical evaluation with a Walden clinician for you or your family member. Evaluations can be conducted by phone or secure Zoom telehealth meeting.
Beginning on August 1st, 2022, Walden will no longer be able to order laboratory tests for patient evaluations. Your PCP or pediatrician will need to order labs for you. We will provide you with a PCP pre admission form that you can give to your doctor. This form will tell your doctor exactly what labs to order for your evaluation with Walden. Download a copy of the PCP form here.
You must have laboratory tests no sooner than one week before your clinical evaluation. Results can be faxed to 781-827-3874.
Patient Portal
After you schedule your evaluation, you will receive an invitation to join Walden’s patient portal. Please activate your account within 48 hours. Your patient portal will contain vital information including preadmission medical forms and links to join your Zoom telehealth evaluation.
Clinical Evaluation
The clinical evaluation process typically takes 60 to 90 minutes.
The evaluation includes:
- Initial review of all intake information.
- A level of care assessment with a therapist or nurse.
- A psychiatric assessment.
- An in-depth review of clinical information, including laboratory results and the clinical evaluation.
Based on the results, a recommendation will be made as to the appropriate treatment program that you or your family member should enter. After the recommendation has been made, the admission’s clinician will call the insurance company for approval of the recommended treatment. The clinician will also advise family members of the team’s recommendation and the status of the insurance approval.