Frequently Asked Questions

About Your Online Consultation

Is this an “on-line” treatment service?

“Ask an Expert” is an on line consultation service, which is different from a service that provides treatment. We work with you to understand the questions you may have about eating disorders and provide you with information. We are not a therapy service. If treatment is indicated, we may identify this for you, and will encourage you to seek the appropriate service in your area.

Is my consultation confidential?

Yes. We believe that many individuals and families resist mental health services due to the privacy of their concerns. For that reason, this site, and the consultations we provide are private. We make no record of your call or questions and will not contact you after your consultation.

Who do I talk with and how are they trained?

When you sign up with Ask an Expert, you will be scheduled to speak with one of our practicing staff who work in one of our eating disorder programs and have a minimum of two years of eating disorder treatment experience. All of our consultants come from a variety of mental health disciplines.

Will I be contacted by Walden or any other organization after my call?

No. We recognize the sensitivity of the questions and topics we will discuss and assure you that you will not be contacted by the service after your call. Additionally, we will not sell your contact information to anyone.

Scheduling Your Online Consultation

How do I install and set-up my Skype account?

Skype is free to use and can be downloaded from the Skype website on your computer or installed through the App store on your smartphone. For more detailed instructions, please visit the Skype help page here.

I cannot remember what my Skype User ID is. How do I find out what it is?

If you are logged into Skype but can’t remember your username, it can be found in the top left corner of your Skype window. If you aren’t logged into Skype, you can recover your username or password by following the instructions on this Skype support page

Do I need any special hardware to conduct a Skype web conference call?

If you are using a smartphone or laptop with a webcam then you already have everything you need to make Skype calls. If you are using a desktop computer then you will need a microphone (or webcam with microphone) and speakers.