Frequently Asked Questions

If my loved one is being treated at the inpatient or residential levels of care, where do I go to visit them?

The inpatient Alcott Unit is located on the fifth floor of Boston Children’s at Waltham, 9 Hope Avenue, Waltham, Mass. When you arrive at the unit, ring the unit door bell and a staff member will let you enter. The residential program is located at 60 Hope Ave., Waltham, inside the Longview Apartment Complexes and across from Boston Children’s at Waltham. When you arrive at the front door, a staff member will greet you and let you enter. Free parking is available in the garage next to the hospital.

How long will the evaluation process take?

The clinical evaluation typically takes 60 to 90 minutes. However, the process may take as long as five hours if laboratory data has not been received or if we are waiting to hear from the insurance company. The clinical evaluation includes a review of lab findings, an intake interview and a clinical assessment. Clinicians conduct the clinical evaluation. After your loved one’s evaluation and receipt of their lab results, a clinical recommendation will be made.

The clinician will call their insurance company for authorization of care at the level recommended by the evaluation team. At this time, the clinician may also contact your family member’s outpatient providers.

Will my loved one’s insurance pay for their treatment?

Your family member’s insurance company will be contacted for an authorization of care.

We will advocate for authorization of an appropriate level of care based on your loved one’s evaluation. Once we discuss their evaluation with their insurance company, we will inform them of their insurer’s recommendation. We encourage you or your loved one to contact your insurance company in advance of the evaluation to review insurance benefits.

When you or your family member first contact Walden Behavioral Care to schedule an appointment for an evaluation, we will ask for insurance information so that we can contact the insurance company and verify benefits at the time of the evaluation. Please have them bring their insurance card and a license or other form of identification.

Even if your loved one is fully covered, co-payments and deductibles will be required upon admission.

For additional information, visit our insurance coverage section.

What happens if my loved one doesn’t want to use insurance or if they don’t have any insurance?

For those individuals who choose not to use their insurance, and for those who do not have insurance coverage, we accept self-pay. Should they elect to use this option of payment, we will put them in contact with our billing office the day of their evaluation — or earlier, if they would like to speak with billing in advance. They may reach the billing department at 781-647-2941.

Should my family member get their labs drawn and is the cost of labs included in the evaluation?

We strongly recommend that your family member have their labs drawn 24 hours prior to their evaluation, through their primary care physician or a hospital. Having lab results prior to evaluation shortens the wait time for determining your loved ones level of care. If your family member’s primary care physician or other provider completes their labs they can fax the results to the Walden clinic where their evaluation is scheduled. If they feel more comfortable, they may also bring the lab results with them to the evaluation.

Below are the fax numbers for each of our clinic sites.
Waltham (781) 647-6752
Braintree (781) 380-0760
Peabody (978) 531-2909
Worcester (508) 796 -5799
Amherst (413) 582 -0159
South Windsor (860) 644 -0905

Alternatively, if your loved one is unable to have their labs completed prior to their evaluation our admissions staff will be able to identify an independent lab close to where they will be evaluated and will coordinate their lab draw appointment with them.

If they are having their labs completed at the time of their evaluation we will schedule the evaluation as early as possible in the morning. Lab results may take up to five hours to return and level of care recommendation, insurance authorization and admission may be dependent on these results.

**Please be aware that the cost of their labs is not included in the cost of the evaluation. Depending on their insurance, the coverage of tests may vary depending on if they are completed through their primary care physician or an independent lab. If you have questions about their coverage and potential cost, please contact their insurer and the office completing their lab work.

Will my loved one be admitted on the day they are evaluated?

If your family member’s insurance company approves an inpatient or residential level of care, they will be admitted the same day, unless other arrangements are made with the admissions staff. For this reason, we ask that your family member bring their belongings, a full list of their medications and the medications themselves as well as a form of payment in addition to their insurance card and a form of identification. If their insurance company approves their admission to one of our outpatient programs, they typically start the program the day after their evaluation.

What should my loved one bring with them in case they are admitted to the Alcott Unit or to the Residential Program for inpatient eating-disorder treatment?

Please have them bring a list of any medications they are taking and the medications themselves as well as a form of payment in addition to their insurance card and a form of identification. We ask that they limit their total belongings to what will fit in one medium suitcase. Items not approved will be sent home. Please have them bring appropriate, comfortable clothing. Upon admission, a staff member will respectfully search their belongings. Any items deemed inappropriate will be removed and either sent home or kept at the nurse’s station.

For a complete list of what to bring and what not to bring, please click here.

What should my family member bring with them if they are admitted to the Partial Hospitalization Program?

On their first day of treatment, they should bring contact information for their outpatient providers and breakfast and lunch. Snacks, beverages and supplemental exchanges will be provided. They should feel free to bring a book, knitting, journal or other items that they enjoy. A staff member will meet with them when they arrive, present a full orientation to the program and answer any questions they or you may have.

What should I bring if my child is admitted to the Adolescent Intensive Outpatient Program?

If your child is on a meal plan, please bring a dinner that meets the meal plan requirements. If your child is not on a meal plan, please pack a dinner that you feel is appropriate. In general, we look for meals that have protein, carbohydrates, fat and a fruit or vegetable.

What should my family member bring with them if they are admitted to the Adult Intensive Outpatient Program?

Please have them bring contact information for their outpatient providers and have them bring their dinner. Beverages and supplemental exchanges will be provided. A staff member will meet with them when they arrive, present a full orientation to the program and answer any questions you or they may have.

Will my family be involved in our loved one’s treatment?

We strongly encourage family involvement in treatment. Your loved one will be assigned a team within 24 hours of admission, and the case manager will typically call your family to schedule a family meeting within 48 hours of admission. For adult patients, family involvement depends on whether or not patient consent has been obtained.

Will my loved one’s outpatient treatment team be involved in their treatment?

Your loved one’s social worker/case manager will communicate with their outpatient treatment team before treatment begins to discuss the goals of the treatment. They will also communicate during treatment to discuss your loved one’s progress and expected discharge plans. After treatment, they follow up on how your family member is progressing toward recovery. If your loved one does not have a treatment team in place at the time of admission, the social worker/case manager will work to find them a primary care physician.

Can I visit my loved one if they are being treated at the inpatient or residential levels of care?

Patients in the Alcott Unit can have visitors from 7 to 8 p.m. weekdays and from 2 to 5 p.m. and 7 to 8 p.m. on weekends. Patients in our adult residential treatment program can have visitors from 7 to 8:30 p.m. on weekdays and from 1:30-3:30 p.m. on the weekends. Adolescents in our residential program can have visitors from 6:45 to 8:15 p.m. weekdays and 1:30 to 3:30 p.m. on weekends. Exceptions are made on a limited basis under certain circumstances through coordination with the case manager.

What can I bring when I visit?

Please click here to see a complete list of what you, your friends and your family can and can’t bring into the inpatient and residential treatment settings. After reviewing the list, if you have further questions, contact the Alcott Unit nurse’s station at 781-647-6732.

Who is included in my loved one’s treatment team?

The treatment team depends on the level of care at which your loved one is being treated. At the inpatient and residential levels of care, the primary treatment team will include a psychiatrist, doctor/nurse practitioner, nurses, a therapist and a dietitian. At the partial hospitalization level of care, the primary treatment team includes therapists, dietitians and mental health counselors. At the intensive outpatient level of care, the primary treatment team includes a therapist and mental health counselors.